Policy

1. Acceptance of Policy

1.1. Vaniday Singapore Pte Ltd (‘Vaniday’) is responsible for processing your personal data obtained through https://www.vaniday.com.sg/ (‘Platform’). Vaniday is committed to protecting the privacy of all users (Customer and Partners) and visitors of the Platform and/or using its provided services.

1.2. Vaniday complies with all applicable laws and regulations regarding personal data protection according in particular to D.Lgs. 193/2006. The personal data provided by users and/or visitors will be treated confidentially.


1.3. By visiting this Platform and/or using its provided services, you agree and give consent to the processing, use, and/or transmission by Vaniday of your personal data as described in this Privacy & Cookies Policy (P&C Policy). If you do not agree to the terms of this P&C Policy, please do not use this Platform and/or our services.

2. Processing your data

2.1. When you register yourself as a user of this Platform and create a user account and/or make a booking, you will be asked to provide information about yourself including your name, e-mail address, phone number, postal address, credit card information. This personal data is securely processed by Vaniday and used for the administration and operation of the Platform, our services and the services provided by the Partner, to whom Vaniday is allowed to transfer the information provided.


2.2. In addition, Vaniday may also keep track of general (non-personal) (visitor) data on this Platform as well as data a user voluntarily provides to Vaniday (including reviews, feedback and/or other information posted on the Platform, messages to Customer Service and/or e-mails).

3. Use of your information

3.1. Vaniday agrees under no circumstances, to contact or solicit the existing clientele of the salon partner, present within the client list, unless it is on the behalf of the salon partner, via transactional or marketing communication, or the customer also has an active Vaniday marketplace account.

3.2. Your (personal) data will enable Vaniday to provide you with access to the relevant parts of the Platform and supply you with the services you wish to use. It will also enable Vaniday to send booking confirmations to you and to contact you where necessary concerning its or Partner´s services. Vaniday uses your (personal) data for the administration, the processing of your bookings and administration, support, improvement and further development of (the design of) this Platform and our services. Vaniday will also use your (personal) data for statistical and/or analytical purposes (including the click and visitor behavior on this Platform).



3.3. Vaniday may use your personal data to contact you (by e-mail or phone) and ask for your opinion on the Platform and/or the services and to notify you about important developments and changes to the Platform and/or the services.



3.4. Where you have indicated accordingly, you agree that Vaniday may also use your personal data to contact you (by phone, mobile messaging (SMS, MMS, etc.) and/or by e-mail) and let you know about other products and/or services that may be of interest to you.



3.5. Where you have indicated accordingly, you agree that Vaniday may also share your personal data with third parties (carefully selected by us) so they can contact you (by phone or mobile messaging (SMS, MMS, etc.) and/or by e-mail) about certain products and/or services that may be of interest to you.



3.6. In order for Vaniday´s or Partner´s services to be provided, you agree that Vaniday has the right to transfer to the Partner and to the payment service provider (Stripe Inc.) the information provided to it.



3.7. You can always object to the use of your personal data as described above in articles 2.2 – 2.5 and/or withdraw your consent. You can do so by contacting Vaniday (use the contact details set out in article 8).



3.8. Recipients who no longer wish to receive Vaniday´s newsletter or promotional e-mails can click a link called “UNSUBSCRIBE”, which is included in all emails sent from Vaniday.



3.9. The use of your personal data is limited to the time necessary to comply with the duties provided by the applicable law.

4. Disclosure of your information

4.1. The personal data you provide to us will be stored on Vaniday´s servers globally. Access to your personal data is restricted to Vaniday staff members and staff members of companies within the group who act for Vaniday for the purposes set out in this P&C Policy or for other purposes notified to you from time to time in this P&C Policy.


4.2. The personal data you provide to Vaniday may also be shared with third parties who act for Vaniday for the purposes set out in this P&C Policy and for the necessary administration and implementation of this Platform and/or the services. Your personal data may be made available to Vaniday´s data processing centers, IT service providers and/or other third parties for the administration, handling and processing of the bookings you placed, the (credit card) payments carried out through the Platform and/or support services. By providing Vaniday with your personal data, you agree to such a transfer to and use by third parties. Vaniday will always take steps to ensure that your personal data is treated in accordance with this P&C Policy and that such use complies with all applicable laws and regulations.


4.3. Vaniday reserves the right to share your personal data, if (i) it is under a duty to comply with laws and regulations (ii) it is necessary to enforce Vaniday´s General Terms and Conditions and any other agreement (such as the Partner’s agreement and/or the Salon management software agreement), or (iii) to protect Vaniday´s rights whatsoever.

5. Cookies

5.1. Cookies are small (text) files stored on your computer. Vaniday uses cookies through this Platform. Unless you set your browser to refuse cookies, Vaniday´s system will issue cookies to your computer when you use this Platform. Cookies make it easier for you to log in on this Platform and use this Platform quicker and more efficiently. Vaniday uses cookies to monitor the data traffic and further personalize the content of this Platform for you. Be sure your browser settings are currently set to accept cookies only after confirmation or to completely refuse cookies. Please realize that when you set your web browser as such, you are unable to (fully) use some features of this Platform. Advertisers can also use cookies on or through this Platform. However, Vaniday does not control this. Cookies do not contain confidential information such as your name, home address, phone number and/or credit card or payment details. Vaniday does not share cookies with third party websites and/or external data suppliers.


5.2. Your web browser also generates other information, including the language of the Platform you visited and your IP address. Your IP address is automatically stored on Vaniday´s servers and used by it to collect visitor data from the Platform. Vaniday uses visitor´s data for statistical analyses of the visitor and click behavior on this Platform and for the optimization of the design of this Platform and its services. Vaniday will not use your IP address to identify you in any way.


5.3. Vaniday uses cookies only for the duration of your visit to this Platform, unless you refused the use of cookies or limited the use of cookies as mentioned above under 4.1.

6. Security and data retention

6.1. Vaniday takes steps to protect your personal data from unauthorized access and against unlawful processing, accidental loss, destruction and/or damage.


6.2. Where you have chosen a password which allows you to access certain parts of this Platform, you are responsible for keeping this password confidential. We advise you not to share your password with anyone and to change it on a regular basis.


6.3. Unfortunately, certain risks are always involved in the transmission of information and the processing of personal data through internet and it is not completely secure. Although Vaniday will take steps to protect your personal data, Vaniday cannot guarantee the security of your personal data transmitted through this Platform; any transmission is at your own risk. Once Vaniday has received your personal data, it will use strict procedures and security measures to try to prevent unauthorized access.


6.4. You may at any time remove your user account.

7. Accessing and updating

7.1. You have the right to gain access to the personal data registered with Vaniday (“Access Request”). You can request Vaniday to provide you with the (personal) data. If you wish to do this, please contact Vaniday using the contact details set out in article 8.


7.2. To make sure that the (personal) data you entered is completely accurate and up-to-date, you can always examine it and make any changes if necessary.

8. Changes to our Policy

8.1. Vaniday reserves the right to make changes to this P&C Policy. Any changes to P&C Policy will be posted on the Platform. We recommend you check this P&C Policy from time to time for the current version of Vaniday’s P&C Policy.

9. Contact

9.1. All comments, questions, complaints and/or requests relating to our use of your personal data and this P&C Policy are welcome and should be addressed to Vaniday Singapore Pte Ltd. You can also contact us at [email protected] or chat with our live agents here.


6 Raffles Boulevard #03-308
Marina Square
Singapore 039594